Shipping Policy

Last updated: 1 October 2026

Roveaxe is a trading name of LSH commerce, Baggesvognsvej 195, 9870 Sindal, Denmark.

1. Where we deliver

We deliver to the United Kingdom and the European Union.

2. Shipping cost

Standard delivery is free on every order. There's no minimum spend, and the shipping cost shown at checkout is £0.

3. Delivery times

Your order ships from our fulfilment partners in China.

Step	Time
Processing	1–2 business days
Delivery after dispatch	6–12 business days
Total, from order to your door	7–14 business days

Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend start processing on the next business day.

These are estimates. Busy periods, customs checks and courier delays can occasionally add a few days. If we expect a significant delay, we'll email you.

4. Tracking

When your order ships, we'll email you a tracking number and link. It can take 24–48 hours for tracking to show updates, because the parcel is first scanned when it leaves the warehouse. You can also follow your order on our Track Your Order page.

If your order contains more than one item, it may arrive in separate parcels. You'll receive tracking for each one, and you won't be charged anything extra.

5. Taxes and customs

• EU orders: prices include VAT and any import charges. There's nothing extra to pay on delivery.
• UK orders: UK VAT is included in the price at checkout. There's nothing extra to pay on delivery.

6. If your order is late

If your order hasn't arrived within 14 business days, contact us and we'll chase it with the courier. If we can't deliver within a reasonable extra period we agree with you, you can cancel and we'll give you a full refund.

7. Lost or damaged parcels

• Lost: if tracking stops updating or shows delivered but you haven't received it, contact us and we'll investigate with the courier. If the parcel is lost, we'll send a replacement or give you a full refund, whichever you prefer.
• Damaged: if your item arrives damaged, email us your order number and a photo of the item and packaging. We'll send a replacement or give you a full refund.

Please tell us as soon as you can, so we can raise it with the courier while the details are fresh.

8. Wrong address

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away and we'll update it if the order hasn't shipped yet. Once a parcel has shipped, we can't change the address, and we can't be responsible for parcels delivered to an incorrect address you entered.

9. Returns

You can find everything about returns and refunds in our Refund Policy.

10. Contact us

Questions about your delivery? We usually reply within 24–48 hours.

Email: leanderstrauss3@gmail.com Contact form: roveaxe.com/pages/contact